Refund Policy
At Palitutu, we want you to be satisfied with your purchase. If you are not completely happy with your order, please contact us for assistance.
1. Return Eligibility
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, unopened, in its original packaging, and in the same condition that you received it.
2. Non-returnable Items
Certain items may not be eligible for return, including:
- Opened or used products
- Items damaged due to misuse
- Clearance or final sale items
- Gift cards
- Products without original packaging
3. Return Process
To request a return, please contact us at [customer service email] with your order number and reason for return. Our customer service team will review your request and provide return instructions if approved.
4. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be processed to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will help arrange a replacement, refund, or other suitable solution.
6. Shipping Costs
Original shipping fees are non-refundable unless the return is due to our error, such as a wrong or defective item. Customers may be responsible for return shipping costs unless otherwise stated.
7. Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, it may no longer be possible to cancel.
8. Contact Information
For return or refund requests, please contact us at:support@palitutu.com